Help

Get help instantly, 24 hours a day, 7 days a week, from XSEDE Online Resources

• Do you need information about your account or allocations?

  Create a User Portal account and access the XSEDE User Portal for continually updated information on your account, allocations, and much more. PIs can delegate allocation managers, view users, view usage, and more.

• Do you have a question that you suspect has been asked before?

  Leverage our Knowledge Base of articles designed to answer your Frequently Asked Questions and to address topics of general interest.

• Do you want in-depth information on using XSEDE resources or tools?

  Access our collection of User Guides to learn about our computational resources and effort-saving tools.

• Do you want to leverage the experience of the XSEDE user community to obtain advice concerning your particular problem?

  Sign-on to our Online Forums to discuss your questions with other users and XSEDE staff.

• Do you want formal training on the use of XSEDE resources or tools?

  Enroll in online seminars or in-person training sessions

• Are you having problems finding what you need?

  Search the Knowledge Base, the XSEDE User Portal, XSEDE.org, and service provider sites from the search bar at the top of every page.

• Get face-to-face help by networking with XSEDE experts in your local area. Do you need some assistance getting started with XSEDE?

  XSEDE Campus Champions are your local resource for startup assistance.

Get in-depth, individualized help from XSEDE Consulting and Support Services

• Do you have a problem that is not addressed in our online resources?

  Submit a ticket to XSEDE Consulting Services through the user portal.

• Do you need an ongoing relationship with XSEDE user services to solve a tough technical problem?

  XSEDE Advanced User Support Service (AUSS) is your connection to expert advice and collaboration on challenging computational problems.

Are you still having problems?

Do you want to talk with someone?

Call the XSEDE Help Desk at 1-866-907-2383 to talk with one of our trained experts.

• Do you want to contact us via email?

  Email the XSEDE Help Desk to report your problems to one of our trained experts.

Let us know how we can help you!

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